翠豐臺

[salvatore]

(4)維修及保養服務
6.升降機 ----------- 79.0%

呢一個項目有咁高分???
單單係無Display樓層已經係大大既失敗啦~
次次等lift都要估開邊部呀~
大風d果陣又要請d座頭們幫手關lift~
_________________
Sal(音: 筲): 叫我Sal Sal就ok囉~

[tamkl]

4.沖廁水供應
53.8%


死未 !

[大毛蟲]

點解得三百多張回收問卷這麼少的? 唔通個個屋企有齊"爬士媽". 唔希罕??? 請問那部"爬士媽"最後花落誰家呢???
_________________
受過傷　先知道要堅強　
受委屈　先會學到原諒
明白到　醫者心腸　沒期望讚賞　
幾多壯志幾多情長　幾多的考驗練我修養

[姜太公]

2005客戶服務中心問卷調查
部" LCD 電視機"同其它獎品比邊個業主抽到
定一話有人
_________________
由於呂國衰落，本人出身微賤，故用釣魚之法，獲周國西伯的知遇，做了周的國師。常常向周文王、武王提供富國強兵的良策，使周的政治、經濟、軍事強過殷商王朝，從而奠定了周滅商的基礎。

[新丁]

2005客戶服務中心問卷調查結果


檔案編號 : SMT/N0722/KL05

致：翠豐臺各業戶

敬啟者﹕

有關： 2005客戶服務中心問卷調查結果

茲通知各業戶，客戶服務中心已於 2005 年 7 月 1 日派發問卷以諮詢各業戶對大廈管理服務之意見，上述調查獲得各業戶之積極回應，綜合是次問卷調查，現公佈結果如下﹕

發出問卷 1264 份，回收 334 份
回收率 : 26.4%

項目
客戶滿意度

(1)管業處服務
1.管理處職員服務態度
94.3%

2.制服儀容
98.5%

3.投訴處理
79.4%

4.溝通渠道
84.7%

5.收支控制
77.7%

(2)保安服務
1.保安員的服務態度
91.5%

2.制服儀容
96.1%

3.處事能力
83.1%

4.警覺性
73.4%

(3)清潔服務
1.清潔工人的服務態度
92.0%

2.制服儀容
91.4%

3.公共地方清潔水平
82.7%

4.垃圾收集安排
86.5%

(4)維修及保養服務
1.維修員的服務態度
92.6%

2.制服儀容
93.4%

3.食水供應
96.0%

4.沖廁水供應
53.8%

5.電力供應
97.5%

6.升降機
79.0%

7.公共地方空氣調節
79.3%

8.公共天線
72.0%

9.對講機
81.0%

(5)停車場及卸貨區管理
1.出入口控制
85.7%

2.交通標誌
88.7%

3.照明系統
95.3%

(6)康樂設施及活動
1.游泳池
92.4%

2.兒童遊樂場
89.6%

3.網球場
91.4%

4.屋苑活動
84.8%

(7)會所管理
1.職員的服務態度
96.1%

2.制服儀容
99.1%

3.會所設施保養
88.7%

4.會所環境及佈置
90.0%

(其他
1.節日佈置
93.1%

2.園藝
89.5%

(9)整體服務
1.整體管理服務的滿意程度
92.0%



客戶服務中心在此感謝各業戶積極參與是次問卷調查，而我們亦會貫徹承諾定當繼續努力提昇大廈管理之服務質素，以答謝您們對我們的支持。

翠豐臺客戶服務中心 啟

二零零五年十月十日

Our Ref.: SMT/N0722/KT045????????????????????????????????????????????????????? 10th October 2005

To: All Occupants of Summit Terrace

Dear Sirs,

Re.: The result of the Customer Services Questionnaire 2005

Pleased be informed that the Customer Services Centre has issued questionnaire to our residents on 1 July 2005 in order to obtain the opinions regarding the management services of the estate and our residents provided feedback eagerly. The result is summarized as follows:

Issued Questionnaire: 1264 pieces,

Returned: 334
Returned percentage : 26.4%

Items
Satisfactory percentage

(1) Performance Assessment Of

Management Office
1.Staff Attitude
94.3%

2.Appearance
98.5%

3.Complaint Handling
79.4%

4.Communication Channel
84.7%

5.Buget Control
77.7%

(2) Security Services
1.Staff Attitude
91.5%

2.Appearance
96.1%

3.Efficiency
83.1%

4.Alertness
73.4%

(3) Cleaning Services
1.Staff Attitude
92.0%

2.Appearance
91.4%

3.Cleaning Condition Arrangement
82.7%

4.Refuse Collection Arrangement
86.5%

(4) Maintenance & Repair Services
1.Satff Attitude
92.6%

2.Appearance
93.4%

3.Fresh Watre Supply
96.0%

4.Flush Water Supply
53.8%

5.Electricity Supply
97.5%

6.Lift
79.0%

7.Public Area A/C System
79.3%

8.CCTV/CABD
72.0%

9.Door Phone System
81.0%

(5) Carpark
1.Traffic Control
85.7%

2.Traffic Signage
88.7%

3.Lighting System
95.3%

(6) Recreational Facilities Activities
1.Swimming Pool
92.4%

2.Children Playground
89.6%

3.Tennis Court
91.4%

4.Acitivies
84.8%

(7) Club House Management
1.Staff Attitude
96.1%

2.Appearance
99.1%

3.Club House Facilities
88.7%

4.Environment & Decoration
90.0%

( Others
1.Festival Decoration
93.1%

2.Landscaping
89.5%

(9) Overall Management Services
1.Overall Rating
92.0%



We would like to thank you for the participation of residents who have participated in the survey. And we would like to send our gratitude to you as your valuable comments help us improve our management services standard. We would keep on paying attention to the estate issues, and enhancing the service standard to the residents in the future.

Vineberg Property Management Limited

Summit Terrace Customer Services Centre






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